By Appointment
Some men want to be told the answer. They have read the guides, looked at the photographs, and put the suit on twice; what they want now is for someone with the right authority to say yes, that one, in that colour, for that suit. By Appointment is for those conversations.
It is the quiet door beside the shop. A first consultation for a man assembling his first three pieces. A coordinated wedding party. A gift you want done right. A line, in other words, that runs through everything self-service cannot finish. We make time for these.
Who this is for
Most men do not need this page. A man buying his tenth grenadine, in a colour he already has views on, can place that order in three clicks. The page is for the man who is not yet that man, the one buying his first three pieces and wanting them to fit each other, or outfitting a wedding party where texture, length, and tone need to agree across six men. He is the man we will know by name in five years. His first appointment, more often than not, becomes a ten-year correspondence.
A first wardrobe
Three pieces is the smallest unit of a wardrobe. Foundational navy, burgundy, and black, in grenadine garza fina, is what we usually recommend a man begin with. The appointment is for talking through whether that recommendation is right for him, or whether the conversation should start elsewhere. Some men want to start with a single Refined tie they have already imagined; we are happy to build the wardrobe in that order. The point of the appointment is that we shape the path together.
Gifting, done well
A tie is one of the easier things to get wrong as a gift, because the man receiving it has opinions he has not told you about. The appointment removes the guesswork. We will ask about the man, the suits in his closet, the rooms he wears them in, and the milestone you are marking. The result is a piece that arrives understood. A single tie or a coordinated set; one consultation covers either.
A wedding party
Wedding parties have their own page; By Appointment is the door that opens once you are ready to commit to the colour, the count, and the timeline. We will walk through the suits, the season, the lighting in the room, and the photographs you will be looking at thirty years from now. For larger parties, we hold inventory in advance so groomsmen sizes (standard, XL, and occasionally custom) can land together.
Group and corporate orders
Five ties or more for a team, a board, a retreat, or a milestone: handled here. We coordinate on cloth, length, and finishing so the order arrives as one. Discreet packaging if the order is a gift; matched packaging if it is something closer to a uniform. Preferred pricing applies on larger group orders with reasonable lead times.
Custom requests
The rarer end of the conversation. A length we do not list. A cloth from the Vault we have not put back on the loom in two seasons. A pocket square in a colour we considered and decided against. We do not promise yes on every custom request (the loom in Como books months in advance), but the conversation is always worth having.
What this isn't
This is not a contact form for general questions; the Contact page is the right door for those. It is not free styling for anyone who asks; the appointment is a considered exchange, and we ask you to arrive ready to talk specifics. It is not a chat widget. The deliberateness is the point.
You will be met by name
Every appointment is with Mensah or Chantelle, the founders, depending on the nature of the visit. We reply within one business day to propose a time. Appointments are held virtually; if you are in Toronto and would prefer to meet in person, tell us and we will work something out.
