Refund policy

Shipping is free above the order minimum shown at checkout for your destination. Below that minimum, a flat rate applies. Faster options are available at checkout. We ship worldwide.

SHIPPING SCHEDULE

Your purchase is made-to-order but we do at times stock certain pieces. Because of this, there may be lead times in completing your order. We will always let you know the availability of your item at the time of your purchase. Orders placed during weekday hours are processed within 48 hours if all items are in stock. Orders placed during weekend hours are processed the following business day. We will keep you posted as we make and subsequently ship your order. Please email us at office@aklasu.co or call 1-800-595-0276 with questions about your order.

RETURNS

You may return any unused and undamaged items within 15 days from the time you receive your order. Returns and exchanges are free for customers in the United States and Canada. We send you a pre-paid label at no cost. For all other destinations, the cost of the return label is deducted from your refund. Contact office@aklasu.co to initiate your return or simply complete the form through your Account Dashboard. Please note that refund processing times vary according to your bank and payment method but typically take about 3-5 business days.

MADE TO LAST

We believe in the quality of our products so we do guarantee them for 365 days. If your tie is defective or damaged (excluding stains and snags) through no fault of your own we will happily exchange your tie for a new one.

Has it been longer than 365 days? We are reasonable people so you can always email us and we can work something out.

To initiate your return or exchange email us at office@aklasu.co. Please note that refund processing times vary according to your bank and payment method but typically take about 3-5 business days.