Shipping & Returns
Shipping
We ship worldwide. UPS and FedEx deliver to more than 220 countries and territories, and we ship to all of them.
Shipping rates. Standard shipping rates calculate at checkout based on destination and shipping method. Free shipping applies above the order minimum shown at checkout for your destination.
Processing. In-stock orders placed Monday to Friday are processed within 48 hours. Orders placed over the weekend are processed the following business day. You receive tracking once the order ships.
Delivery. Estimated delivery times are shown at checkout based on your destination and chosen shipping method. Made-to-order or non-stock items may add up to three weeks. We will let you know if anything in your order falls outside the standard window.
Duties and taxes. For the United States, import duties are included in our prices. For the United Kingdom, import duties and VAT are included in our prices. In both cases we clear customs and pay them ourselves, so nothing is added at checkout or collected on delivery. Canadian orders have no import duties, only applicable taxes. For all other destinations, duties and taxes are calculated and shown at checkout.
Questions. Email office@aklasu.co or call 1-800-595-0276.
Returns
Aklasu pieces are made to be kept. If yours is not what you were hoping for, you may return your order within 15 days of delivery.
What we accept. Returns must be unworn, undamaged, and in their original packaging with tags intact. Refunds are issued to the original form of payment, on the schedule of your bank or payment provider. We do not issue store credit.
A note on dress socks. For sanitary reasons, socks that have been tried on cannot be returned or exchanged. The sock size guide covers choosing your size before you order.
Free returns and exchanges in the United States and Canada
Returns and exchanges are free for customers in the United States and Canada. Email office@aklasu.co with your Order Number and we send you a pre-paid label. Exchanges are subject to availability.
Returns from other countries
You can return your order from anywhere we ship. Two options:
- Use our pre-paid label. The shipping cost is deducted from your refund.
- Arrange your own tracked carrier. We cannot refund parcels lost in transit.
Before shipping anything back from outside Canada or the USA, email office@aklasu.co with your Order Number for a Return Authorization. On the customs form, mark the shipment as RETURNED MERCHANDISE with a declared value of $0 to avoid customs delays.
What is refunded
We refund the price you paid for the item, along with any tax charged on it. Original shipping fees and import duties charged separately at checkout are non-refundable.
If you are in the United Kingdom or the European Union, your statutory rights apply in addition to this policy.
A note on fairness
We may decline a return or exchange if, in our judgement, the request is fraudulent or repeatedly abusive of the policy.
The 365-Day Guarantee
Every Aklasu tie carries a 365-day guarantee. If your tie is defective or damaged through no fault of your own, we exchange it for a new one. Stains, snags, and ordinary wear are not covered.
Past 365 days, write to us anyway. We prefer working things out to standing on policy.
To start a guarantee claim, email office@aklasu.co with your Order Number and a photograph of the issue.
